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FAQ's

My event has been rescheduled due to Covid-19, can the writing be changed on my candles?
Unfortunately the writing on our candles is set into the wax and cannot be easily removed. If your event has been rescheduled due to Covid-19 and you need a replacement candle with a new date printed on it, you can avail of a discounted rate. You must have purchased the original candle from us, and the replacement candle will be printed in the same design as the original (If you purchased a unity set, please keep your tapers, you should only need to replace the pillar candle). Unfortunately, we are not in a position to offer discount on shipping at this time.
Replacements can be purchased here: https://www.candlesforoccasions.com/product/replacement-candle

What size candles do I need?
The most common question from brides & grooms! Wedding Unity Sets are available with a 20cm pillar candle or a 25cm pillar candle, accompanied with 2 x 25cm taper candles (the skinny ones!). So, this all depends on whether you're putting your candles on a stand or into flowers! If you're putting your candles on a stand, then you can choose either size. But, if you're planning on putting your candles into a floral arrangement then the 25cm set would be the better choice as you'll need the extra height or your candles tend to look lost amongst the flowers. Ultimately, it's your choice, this is just a guide as to why you might choose either size.

When will my order ship?
We aim to get all orders dispatched within a few days of receiving your payment. We understand that there will be times when you need an order dispatched urgently! If you contact us, we will do our utmost to meet your demands.

I haven't received my order,  what do I do?
You will receive an e-mail when your order has been shipped. Please allow 2-3 working days for delivery in Ireland & up to 10 working days for delivery to UK.
If, after this time, you haven't received your order, please contact e-mail [email protected]

I don't live in Ireland, can I still buy your products?
We currently ship to Ireland & UK only. Unfortunately, due to increased shipping costs, the decision was made to withdraw worldwide shipping from 1st March 2020.

How much is p&p?
Standard delivery is €7.95 per order to anywhere in Ireland, or €15.95 to UK. Candles are shipped via Fastway Couriers to Ireland or Nightline to UK.
An Post ExpressPost Delivery is €14.50 per order to anywhere in Ireland. Usually orders placed before 11am on business days are shipped the same day, and express post usually delivers on the next working day within Ireland. However, due to Covid-19 restrictions and current service delays, this option has now been withdrawn. We hope to reinstate this facility when normal service levels resume.


I've changed my mind. Can I get a refund? 
As all items are personalised & made to order, we only offer a refund or replacement in case of error on our part.

 
 
 
 
 
 
 
 
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