Question 1

What delivery options are there?

Accepted Answer

We ship nationwide using AnPost. Delivery typically takes 1-2 business days after dispatch. Processing time varies, depending on demand, usually within 10 days but can sometimes be up to 21 days during very busy periods.
We offer an express option. Your order will be with you within a maximum of 5 business days from the time you order.

Click & collect is also available from our workshop in Rush, Co Dublin. 
We're open: 
Tuesdays 3pm-6pm
Thursdays 10am-1pm
Saturdays 1pm-4pm (November & December only) 
You can order online for collection during these times, or simply pop in to pick up any ready-made items (personalised items must be pre-ordered)

If you find yourself in a pickle and need to place an order with very short notice, please drop us a line (0867224280) and we'll do our best to accommodate you.

Question 2

Can I personalise a candle with a photo?

Accepted Answer

Yes, you can personalise candles with any photo or text. Order from our site and email your photo with the order number, or email us directly for a custom design.

Question 3

Which size candles should I choose for my wedding?

Accepted Answer

For wedding unity sets, you can choose between a 20cm or 25cm pillar candle, both accompanied by 2 x 25cm taper candles. If you're using a stand, either size works. For floral arrangements, the 25cm set is better for added height. Ultimately, the choice is yours based on your setup.

Question 4

How can I pay?

Accepted Answer

We accept all major credit and debit cards, as well as payments made via PayPal & bank transfer.
Please note that all payments must be received and cleared in full before orders are processed or dispatched.

Question 5

My event has been rescheduled, can the writing be changed on my candles?

Accepted Answer

If your event has been rescheduled, you have a couple of options:
1. - If you want to return the candle to us, we can change the date free of charge (however, whilst this is possible with most designs, there are some where it's not possible. Please check with us beforehand) You can collect the candle from us when it's ready, or we can ship it back to you for a fee of €5.99
2. - A replacement pillar candle can be purchased for your unity set at a discounted rate. You must have purchased the original candle from us to avail of the discounted rate, and the replacement candle will be printed in the same design as your original set. Unfortunately, we are not in a position to offer discount on shipping at this time. Please email us to arrange your replacement.

Question 6

I don't live in Ireland, can I still buy your products?

Accepted Answer

Unfortunately, we have decided to withdraw international shipping options. We are hoping to reinstate this pretty soon, so keep checking for updates.

Question 7

What are the shipping costs?

Accepted Answer

Shipping within Ireland
Standard Shipping is available at a rate of €5.99 per order via An Post, with delivery typically within 10 business days. An Express Shipping option is also available for €9.99, with delivery within 5 days.
Delivery fees and timeframes are subject to change in accordance with An Post’s current rates and service conditions. Please note that delivery times are estimates only and may be affected by factors beyond our control, such as seasonal demand, public holidays, or unforeseen courier delays.

Question 8

Can I get a refund if I change my mind?

Accepted Answer

As all personalised items are made to order, we can only offer a refund or replacement in the event of an error on our part.
Non-personalised items may be returned within 14 days of receiving your order. To qualify for a refund, items must be returned in their original condition and packaging.
Please note that if more than 14 days have passed since your order was delivered, we are unable to offer a refund or exchange.

Question 9

Do you reduce, reuse, recycle?

Accepted Answer

Yes! We're conscious of unnecessary waste, so wherever possible we will reuse any incoming packaging such as outer cardboard boxes and packing peanuts for shipping orders to our customers. All packing peanuts sourced by us are biodegradable. Our wax melt plastic clamshells are made from 100% recycled plastic, and are fully recyclable. All our glass candle jars are either reusable or recyclable. We have refills available for our Hampshire range of soy candles. Our linen spray bottles are made from 100% recycled plastic and are fully recyclable (excluding atomiser). Our hand-soap bottles are made using recycled plastic, and can be refilled using one of our refill pouches. All our paper, cardboard and plastic waste is collected by a local recycling contractor.

Question 10

Can I use click & collect for my order?

Accepted Answer

Yes! Click & Collect is available from our workshop in Rush, Co. Dublin.
Collection Hours:
 • Tuesdays: 3:00pm – 6:00pm
 • Thursdays: 10:00am – 1:00pm
 • Saturdays: 1:00pm – 4:00pm (available during November and December only)
Orders may be placed online and collected during the times listed above. Ready-made items may be purchased in person during these hours; however, personalised items must be pre-ordered prior to collection.

FAQ