FAQ

You will receive an e-mail with a tracking number when your order has been shipped. This tracking number will allow you to track your order with AnPost. Unfortunately, once your order ships, we have no control over how long it may take AnPost to deliver and cannot be held responsible for late deliveries.

If your event has been rescheduled, you have a couple of options: 1. - If you want to return the candle to us, we can change the date free of charge (however, whilst this is possible with most designs, there are some where it's not possible. Please check with us beforehand) You can collect the candle from us when it's ready, or we can ship it back to you for a fee of €5.99 2. - A replacement pillar candle can be purchased for your unity set at a discounted rate. You must have purchased the original candle from us to avail of the discounted rate, and the replacement candle will be printed in the same design as your original set. Unfortunately, we are not in a position to offer discount on shipping at this time. Please email us to arrange your replacement.

The most common question from brides & grooms! Wedding Unity Sets are available with a 20cm pillar candle or a 25cm pillar candle, accompanied with 2 x 25cm taper candles (the skinny ones!). So, this all depends on whether you're putting your candles on a stand or into flowers! If you're putting your candles on a stand, then you can choose either size. But, if you're planning on putting your candles into a floral arrangement then the 25cm set would be the better choice as you'll need the extra height or your candles tend to look lost amongst the flowers. Ultimately, it's your choice, this is just a guide as to why you might choose either size.

Whilst we endeavour to get all orders dispatched within a few business days, during busy periods lead time can be weeks. Please plan ahead and order as early as possible. We cannot be held responsible for any delays after your order is dispatched. AnPost & Fastway typically deliver all orders within 2 working days after dispatch, but this cannot be guaranteed (and in busy periods such as Christmas, this will be longer)

We're pleased to have reinstated worldwide delivery from 1st May 2022. This was previously withdrawn due to Covid complications. Unfortunately, it is proving quite costly to deliver to other countries, but if we find a cheaper option we will certainly pass on the savings to our customers.

We accept all major credit/debit cards, PayPal, bank transfer, or cheque.

Standard delivery is €5.99* per order to anywhere in Ireland. Orders are shipped via AnPost, as this is currently the most cost effective option for our customers. *Standard delivery fee has been reduced from €8.50 in line with a special offer currently available wiith AnPost. This lower rate will remain in place as long as the special rate is available from AnPost.

Yes, candles can include any photo or text. You can order from the designs on our site, then simply email your photo (with your order number) and we'll do the rest. Or if you would like something different, simply email your photo and text to us and we'll work on a bespoke design to suit.

Yes! Orders can be collected from Rush, Co Dublin during the following times: Thursday evenings between 17:00-19:00 Saturday mornings between 10:00-12:00 When your order is ready, you'll receive an email with the address to collect from.

As all personalised items are made to order, we only offer a refund or replacement in case of error on our part. Non-personalised items may be accepted for return up to 14 days from receipt of your order. To be eligible for a refund, goods must first be returned to us in the same condition that you received it. If 14 days have lapsed since your order was delivered, unfortunately we can’t offer you a refund or exchange

Yes! We're conscious of unnecessary waste, so wherever possible we will reuse any incoming packaging such as outer cardboard boxes and packing peanuts for shipping orders to our customers. All packing peanuts sourced by us are biodegradable. Our wax melt plastic clamshells are made from 100% recycled plastic, and are fully recyclable. All our glass candle jars are either reusable or recyclable. Our glass linen spray glass bottles are recyclable (without the atomiser), and our plastic linen spray bottles are made from 100% recycled plastic and are fully recyclable (excluding atomiser). All our paper, cardboard and plastic waste is collected by a local recycling contractor.